At 10wn, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Pakistan the tools, knowledge, and support needed to keep their play healthy and in check.
10wn is committed to providing a safe, fair, and transparent gaming environment for every player across Pakistan — from Karachi to Islamabad, Lahore to Faisalabad. These are the core pillars of our responsible gaming programme.
Every new 10wn account undergoes a mandatory identity and age verification process. Players must confirm they are 21 years or older by submitting valid identification — CNIC, passport, or driving licence. No exceptions. Accounts that cannot be verified are automatically restricted from depositing or playing.
10wn empowers you to set your own deposit limits, loss limits, wager limits, and session time reminders directly from your account settings. These limits take effect immediately when you reduce them, and require a cooling-off period before they can be increased — putting the control firmly in your hands.
If you feel your gambling is getting out of control, 10wn's self-exclusion tool allows you to block access to your account for a defined period — from 30 days up to permanent exclusion. During a self-exclusion period, you will not receive any marketing communications from 10wn.
10wn sends configurable session alerts that remind you how long you have been playing and how much you have wagered in your current session. These reality checks help prevent the kind of extended, immersive play that can lead to problem gambling behaviour — a feature we consider essential for all players.
Not ready for full self-exclusion? 10wn's "Take a Break" feature lets you pause your account for 24 hours, 7 days, or 30 days without permanently closing it. This breathing room can be exactly what a player needs when they feel their gambling habits are drifting in the wrong direction.
Our live chat support team — available around the clock in both Urdu and English — is trained to handle responsible gaming concerns with complete sensitivity and confidentiality. If you or someone you know needs help, our agents can guide you through all available tools and external support resources.
10wn provides a comprehensive suite of account management controls that you can activate instantly from your player dashboard. These tools are free, immediate, and designed to support healthy gambling habits — not to create barriers.
We take our duty of care seriously. Whether you are a casual PSL cricket bettor or a regular slots player, these controls are available to every registered 10wn member regardless of their deposit history or VIP status.
For permanent self-exclusion requests or if you are having difficulty accessing these tools, contact our support team via live chat or at [email protected].
Set a daily, weekly, or monthly cap on how much you can deposit into your 10wn account in PKR. Once the limit is reached, deposits are blocked until the period resets. Reductions apply immediately; increases require a 24-hour review period.
Define the maximum amount you are comfortable losing within a set time period. When your net losses hit the threshold, further wagering is blocked for the remainder of the period. This is one of the most effective tools for preventing chasing losses — a common trigger for problem gambling.
Set a maximum duration for each gaming session. When the timer expires, you are automatically logged out and a summary of your session activity — including total wagered and net result — is displayed before re-login is permitted.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, login is blocked, deposits are disabled, and no promotional emails will be sent to you. Your account data and balance are preserved for when you return.
Request permanent account closure or a long-term exclusion of 6 months, 1 year, or 5 years. Once activated, this cannot be reversed during the exclusion period under any circumstances. Contact live chat or email support to initiate permanent self-exclusion immediately.
Recognising the early signs of problem gambling is the first step towards getting help. These patterns affect players of all backgrounds — from casual bettors to high rollers — and can develop gradually over time.
Answer honestly — this is for your awareness only.
1. Have you ever gambled more than you intended to?
2. Have you ever lied to someone about how much you gamble?
3. Have you ever gambled to escape worry, trouble, or boredom?
4. Have you ever felt guilty about the way you gamble?
5. Have you ever spent more time gambling than you planned?
6. Have you ever borrowed money or sold possessions to fund gambling?
7. Has gambling ever caused problems in your relationships or at work?
At 10wn, we encourage all players — whether they are placing a bet on a PSL cricket match, spinning slots, or playing Dragon Tiger — to follow these golden rules for healthy, sustainable gambling:
10wn takes the protection of minors extremely seriously. Our platform enforces a strict 21+ age policy, and we use identity verification technology to confirm the age of every registering player. However, we also encourage responsible adults to take additional precautions at home:
10wn does not market to individuals under 21 and does not knowingly collect data from minors. Any account confirmed to belong to a minor will be permanently closed and all associated funds returned immediately.
If you are struggling with gambling-related issues, you do not have to face it alone. 10wn's own support team is available 24/7, and we also encourage players to reach out to dedicated problem gambling support organisations.
Our trained support agents are available 24/7 via live chat on the platform. They can help you activate self-exclusion, set limits, or simply talk through concerns — in both Urdu and English. Average response time is just 3–5 minutes.
For non-urgent responsible gaming concerns, account closure requests, or self-exclusion enquiries, email our dedicated safety team at [email protected] with the subject "Responsible Gaming". We aim to respond within one business day.
10wn operates under internationally recognised gaming authority standards that mandate responsible gaming provisions. These standards require certified operators to maintain player protection tools, conduct age verification, and support players who exhibit signs of problem gambling behaviour.
Problem gambling is a recognised behavioural condition that responds well to professional support, including cognitive behavioural therapy (CBT) and peer support groups. If you feel your gambling is causing significant harm to your mental health, finances, or relationships, we strongly encourage you to seek help from a qualified mental health professional or counsellor in addition to using 10wn's built-in tools.
10wn is Pakistan's most trusted online casino and cricket betting platform — built with responsible gaming at its core. Join thousands of players who enjoy our platform safely, smartly, and within their limits. 21+ only.